Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 16, 2019 - 00:01 GMT
Scheduled
We shall be upgrading our core Juniper router located in Equinix LD8 on Saturday 16th November starting at 00:01.
Reason: This upgrade work is to bring the software version up to date with the Junos version running in THN and to enable additional features we require in LD8.
Impact: This work is anticipated to take approximately 15-30 minutes to complete.
We have advertised 4 hours for contingency.
Affecting: During the 15-30 minutes, any customers with connectivity ordinarily routing via LD8, or who have DBX phone systems hosted in LD8, will lose access to these services for a brief time.
For 24x7 customers with DBX services affected who require calls to be diverted to mobiles during this maintenance event, please get in touch at support@m12solutions.co.uk.
Customers with diverse services, or those hosted in our THN data centre shall be unaffected during this maintenance event.
As this work is affecting one of our two core data centre POPs, it will have the effect of limiting access to one half of our core servers/applications as these servers are connected via the router being upgraded. However, the other half of our core servers/applications will remain online and unaffected delivered from our THN data centre. Therefore any customers requiring access to our DNS, RADIUS, NTP, SMTP services should be unaffected if both services are configured on their devices.
Rollback: Rollback to the previous working firmware. A spare cold-standby router is available should this be required.
Questions: If you have any questions about this maintenance, please do contact us.