M12 Solutions, Giganet & DBX Status Page
All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom   ? Operational
M12 DBX - ShoreTel   ? Operational
M12 Giganet - Internet Services ? Operational
Broadband Services   ? Operational
Leased line services   ? Operational
MPLS PWANs   ? Operational
Hosted Firewalls   Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server   ? Operational
DNS02 Recursive Server   ? Operational
DNS03 Recursive Server   Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP01 Relay Server   ? Operational
SMTP02 Relay Server   Operational
Authoritative DNS Servers   ? Operational
M12 Giganet - Data Centres & Points of Presence ? Operational
Giganet Core - Telehouse North   Operational
Giganet Core - Telehouse East   Operational
Giganet Core - Equinix LD8   Operational
Giganet Local - Basingstoke Exchange   Operational
Giganet Local - Winchester Exchange   Operational
Giganet Local - Salisbury Exchange   Operational
Wholesale Providers ? Operational
Gamma Broadband   ? Operational
Easynet Broadband/Ethernet   ? Operational
Gamma SIP Trunks   ? Operational
TalkTalk Business SIP Trunks   ? Operational
Horizon Hosted PBX   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone   Operational
M12 Solutions - Website   Operational
Giganet - Website   ? Operational
Giganet - Partner Portal   ? Operational
Network Status Page   Operational
Help Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - TA18

Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

Tasks:
The maintenance is required so that the carrier can migrate services onto the ANT Topology.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 8, 09:32 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH10, MK5

Date & time of maintenance window: [dd/mm/yy hh:mm - dd/mm/yy hh:mm]

Service Impact: Momentary interruptions in service for up to 20 Seconds during the maintenance window.

Tasks:

This maintenance is for an in service firmware upgrade, this will involve a re-start of network elements, for some of your services as indicated below, the switching could mean a possible brief loss of service due to re convergence for no longer than 20 seconds.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 5, 08:57 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KT15, SE1, SN1

Service Impact: Momentary interruptions in service for up to 20 Seconds during the maintenance window.

Tasks:

This maintenance is for an in service firmware upgrade, this will involve a re-start of network elements, for some of your services as indicated below, the switching could mean a possible brief loss of service due to re convergence for no longer than 20 seconds.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Nov 5, 08:52 GMT
M12 Solutions and our brands & services Giganet and DBX shall be implementing the usual annual 'Network Freeze' between Friday 21st December 2018 at 17:00 and Wednesday 2nd January 2019 at 09:00.

During this time, no provisioning or change activities shall take place on our core networks to minimise any risk to the network during this particularly busy time period for some of our customers (retail and leisure industries in particular). It's also enforced to ensure suitable resource during a time when annual leave is higher than at other time periods over Christmas and New Year.

Many of our suppliers will be enforcing their own network freezes around this time, and some may start and end theirs before and after ours. We may be impacted during this period with any change requests that our suppliers are involved with.

We shall be continuing to monitor proactively and deal with any core network issues if they arise (hopefully not!), and all customers with a valid 24x7 support agreement for their service(s) will continue to receive the usual critical care support during the festive period.

The only exceptions to the above 'Network Freeze' is if we have to perform any emergency maintenance work. This will be separately advised at the time if this arose.

Any questions to support@m12solutions.co.uk.
Posted on Nov 14, 17:29 GMT
Customer Portal - Keep21
Fetching
DNS01 Recursive Server
Fetching
DNS02 Recursive Server
Fetching
DNS03 Recursive Server
Fetching
Core Apps - RADIUS01
Fetching
Core Apps - RADIUS02
Fetching
Past Incidents
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO7, PO8

Service Impact: Momentary interruptions in service for up to 1 Hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Nov 5, 08:56 GMT
Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP7, PO7, PL9, SO41, SO51, PL4, DT9, RH6, GU34, SS17, PO8, RH16, BR8 & BH16


Service Impact: Momentary interruptions in service for up to 30 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 15, 10:16 BST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO7, GU34


Service Impact: Momentary interruptions in service for up to 1 hour during the maintenance window.

Tasks:

Hardware moves to be completed in LLUC20001140 PB1 Cab. The hardware is required to be moved above position VU21 to free up space in the PB cabinet for the installation of additional battery strings as an enabler for the comingle power rating to be upgraded.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 29, 10:57 GMT
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018
Completed - The scheduled maintenance has been completed.
Oct 31, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 23:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO5

Service Impact: At risk - no outage anticipated

Tasks:

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Oct 19, 16:42 BST