M12 Solutions, Giganet & DBX Status Page
All Systems Operational

About This Site

At M12 Solutions and Giganet, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

1. If you are a customer, please subscribe using the button at the top right of this page. You can register for E-mail, SMS, Twitter or web hook updates. This is the first place to find out about any network issues, maintenance or updates.
2. Immediate below this introductory text, you will see a list of components that help provide, manage and monitor the services we deliver to our customers. Most of these component status' are automated straight into our NetShield monitoring system, so the moment we detect any issues, this page is automatically updated. We provide our customers the raw & live view into our network status.
3. Beneath the components, if applicable, we list any upcoming maintenance affecting any area of our network. Whether this is core or customer-specific.
4. We then show our System Metrics, which provide a live performance graph of some key core components of our network. This is automated and fed straight from our monitoring systems.
5. Beneath this section, you can see any Past Incidents/Maintenance. You can click to dive into view more details.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk or support@giga.net.uk. However for any critical/P1 issues, please contact us by phone on 0345 408 1212.

(Calls will be screened to ensure you have a valid (24x7 where applicable) support contract.)

M12 DBX - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Internet Services ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
100.0 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Data Centres & Points of Presence ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Exchange Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Exchange Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Salisbury Exchange Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma Broadband ? Operational
Easynet Broadband/Ethernet ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
100.0 % uptime
Today
E-mail Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
M12 Solutions - Website Operational
Giganet - Website ? Operational
Comm21 - Website Operational
Giganet - Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
NetShield Networking Monitoring Operational
90 days ago
100.0 % uptime
Today
This status page - status.m12solutions.co.uk Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PL4

Service Impact: Momentary interruptions in service for up to 2 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 10, 11:53 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH6, RH16

Service Impact: Momentary interruptions in service for up to 10 minutes during the maintenance window.

Tasks: Deploy software patch to fix an issue to prevent an issue with routing on the network.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 11, 12:20 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KA10

Service Impact: Momentary interruptions in service.

Tasks: This work is to resolve a loss of communication to Virgin Media core transmission equipment in Irvine. You will see an intermittent connection for the planned work window until the fault is resolved.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 15, 11:46 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - CF37

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Apr 18, 15:02 BST
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
DNS01 ?
Fetching
DNS02 ?
Fetching
DNS03 ?
Fetching
RADIUS01 ?
Fetching
RADIUS02 ?
Fetching
SMTP01 ?
Fetching
SMTP02 ?
Fetching
NetShield ?
Fetching
Past Incidents
Apr 24, 2019
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:01 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - KA30

Service Impact: Full Loss of Service

Tasks: Cable Diversion

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 18, 08:55 BST
Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SP7, SA73, PL4, DT9, BH16

Service Impact: At risk - no outage anticipated.

Tasks: Install software patch on edge router in Corsham

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 9, 14:12 BST
Apr 18, 2019

No incidents reported.

Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - DT9, PL9

Service Impact: Momentary interruptions in service for up to 10 Minutes during the maintenance window.

Tasks: Provider to Install software patch on edge router in Corsham

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 9, 14:04 BST
Apr 16, 2019

No incidents reported.

Apr 15, 2019
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO8, PO7

Service Impact: Full Service Outage for the duration of the maintenance window.

Tasks: Full Loss of Service for a change of a faulty card.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 9, 13:59 BST
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 00:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - BH16 6 & DT9 4

Date & time of maintenance window: 12/04/19 00:01 - 12/04/19 06:00

Service Impact: Momentary interruptions in service during the maintenance window.

Tasks: Deploy software patch to fix an issue to prevent an issue with routing on the network.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 31, 10:52 BST
Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 BST
Scheduled - Our broadband wholesale carrier have announced planned engineering works that will affect some of our broadband services.

Affecting: District SuperBOLT and UltraBEAM broadband services

Date & time of maintenance window: 11/04/19 06:00 - 07:30

Service Impact: Momentary interruptions in service for up to 5m during the maintenance window.

Tasks: Our carrier have not provided a reason for this.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Apr 1, 10:39 BST
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 BST
Scheduled - Our broadband wholesale carrier have announced planned engineering works that will affect some of our broadband services. (SuperBOLT, UltraBOLT, UltraBEAM services may be affected)

Affecting: Most of our broadband customer connections, including MPLS PWAN services delivered using broadband technology

Date & time of maintenance window: 10/04/19 23:00 - 11/04/19 06:00

Service Impact: Momentary interruptions in service during the maintenance window.

Tasks: Critical maintenance and testing work

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

If you have any questions about this notification please contact support@giga.net.uk.
Mar 31, 10:39 BST