M12 Solutions, Giganet & DBX Status Page
All Systems Operational

About This Site

At M12 Solutions and Giganet, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

1. If you are a customer, please subscribe using the button at the top right of this page. You can register for E-mail, SMS, Twitter or web hook updates. This is the first place to find out about any network issues, maintenance or updates.
2. Immediate below this introductory text, you will see a list of components that help provide, manage and monitor the services we deliver to our customers. Most of these component status' are automated straight into our NetShield monitoring system, so the moment we detect any issues, this page is automatically updated. We provide our customers the raw & live view into our network status.
3. Beneath the components, if applicable, we list any upcoming maintenance affecting any area of our network. Whether this is core or customer-specific.
4. We then show our System Metrics, which provide a live performance graph of some key core components of our network. This is automated and fed straight from our monitoring systems.
5. Beneath this section, you can see any Past Incidents/Maintenance. You can click to dive into view more details.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk or support@giga.net.uk. However for any critical/P1 issues, please contact us by phone on 0345 408 1212.

(Calls will be screened to ensure you have a valid (24x7 where applicable) support contract.)

M12 DBX - Voice Services ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - SpliceCom ? Operational
90 days ago
100.0 % uptime
Today
M12 DBX - ShoreTel ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Internet Services ? Operational
90 days ago
99.99 % uptime
Today
Giganet Core - Routing ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Broadband Routing (LNS) ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - IP Transit ? Operational
90 days ago
99.99 % uptime
Today
Giganet Core - Peering ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - MPLS PWANs ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Hosted Firewalls ? Operational
90 days ago
100.0 % uptime
Today
Carrier - ELITE/IGNITE (Leased line) ? Operational
90 days ago
100.0 % uptime
Today
Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband) ? Operational
90 days ago
99.97 % uptime
Today
M12 Giganet - Core Applications ? Operational
90 days ago
100.0 % uptime
Today
DNS01 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS02 Recursive Server ? Operational
90 days ago
100.0 % uptime
Today
DNS03 Recursive Server Operational
90 days ago
100.0 % uptime
Today
RADIUS01 Server ? Operational
90 days ago
100.0 % uptime
Today
RADIUS02 Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP01 Relay Server ? Operational
90 days ago
100.0 % uptime
Today
SMTP02 Relay Server Operational
90 days ago
100.0 % uptime
Today
NTP01 Server ? Operational
90 days ago
100.0 % uptime
Today
NTP02 Server ? Operational
90 days ago
100.0 % uptime
Today
Authoritative DNS Servers ? Operational
90 days ago
100.0 % uptime
Today
M12 Giganet - Data Centres & Points of Presence ? Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse North Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Telehouse East Operational
90 days ago
100.0 % uptime
Today
Giganet Core - Equinix LD8 Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Basingstoke Exchange Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Winchester Exchange Operational
90 days ago
100.0 % uptime
Today
Giganet Local - Salisbury Exchange Operational
90 days ago
100.0 % uptime
Today
Wholesale Providers ? Operational
Gamma Broadband ? Operational
Easynet Broadband/Ethernet ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals ? Operational
90 days ago
99.99 % uptime
Today
E-mail Operational
90 days ago
100.0 % uptime
Today
Telephone Operational
90 days ago
100.0 % uptime
Today
M12 Solutions - Website Operational
Giganet - Website ? Operational
Comm21 - Website Operational
Giganet - Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
NetShield Networking Monitoring Operational
90 days ago
100.0 % uptime
Today
This status page - status.m12solutions.co.uk Operational
90 days ago
99.99 % uptime
Today
Help Centre Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - M44

Service Impact: Momentary interruptions in service for up to 1 Hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Aug 14, 10:06 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - PO14

Service Impact: Momentary interruptions in service for up to 45m during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Aug 21, 08:31 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - M44, DT9

Service Impact: Momentary interruptions in service for up to 90mins during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Aug 21, 08:29 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO41

Service Impact: Momentary interruptions in service for up to 4hrs during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Aug 21, 08:33 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU32

Service Impact: Momentary interruptions in service for up to 6 hours during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jul 29, 09:39 BST
Giganet Core Router - Telehouse North ?
Fetching
Giganet Core Router - Equinix LD8 ?
Fetching
DNS01 ?
Fetching
DNS02 ?
Fetching
DNS03 ?
Fetching
RADIUS01 ?
Fetching
RADIUS02 ?
Fetching
SMTP01 ?
Fetching
SMTP02 ?
Fetching
NetShield ?
Fetching
Past Incidents
Aug 23, 2019
Completed - The scheduled maintenance has been completed.
Aug 23, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 22:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SR1

Service Impact: Momentary interruptions in service during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 21, 08:35 BST
Aug 21, 2019
Completed - The scheduled maintenance has been completed.
Aug 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 02:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 14, 10:02 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RG27

Service Impact: Momentary interruptions in service for up to 1 Hour during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Aug 14, 10:00 BST
Aug 20, 2019
Completed - The scheduled maintenance has been completed.
Aug 20, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SA73, KA30, M44, DT9, SG12, SR1

Service Impact: Momentary interruptions in service for up to 20 minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jul 25, 09:34 BST
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
Completed - The scheduled maintenance has been completed.
Aug 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 21:00 BST
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU15,E14,SR1,RG24,HP12,PO6,PO3,PO8,
PO9,GU14,SO15,SW11

Service Impact: No interruptions in service during the maintenance window. At Risk.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jul 29, 09:02 BST