M12 Solutions, Giganet & DBX Status Page
All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom   ? Operational
M12 DBX - ShoreTel   ? Operational
M12 Giganet - Internet Services ? Operational
Broadband Services   ? Operational
Leased line services   ? Operational
MPLS PWANs   ? Operational
Hosted Firewalls   Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server   ? Operational
DNS02 Recursive Server   ? Operational
DNS03 Recursive Server   Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP01 Relay Server   ? Operational
SMTP02 Relay Server   Operational
Authoritative DNS Servers   ? Operational
M12 Giganet - Data Centres & Points of Presence ? Operational
Giganet Core - Telehouse North   Operational
Giganet Core - Telehouse East   Operational
Giganet Core - Equinix LD8   Operational
Giganet Local - Basingstoke Exchange   Operational
Giganet Local - Winchester Exchange   Operational
Giganet Local - Salisbury Exchange   Operational
Wholesale Providers ? Operational
Gamma Broadband   ? Operational
Easynet Broadband/Ethernet   ? Operational
Gamma SIP Trunks   ? Operational
TalkTalk Business SIP Trunks   ? Operational
Horizon Hosted PBX   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone   Operational
M12 Solutions - Website   Operational
Giganet - Website   ? Operational
Giganet - Partner Portal   ? Operational
NetShield Networking Monitoring   Operational
This status page - status.m12solutions.co.uk   Operational
Help Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU32

Service Impact: Momentary interruptions in service.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jan 3, 08:30 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - RH6

Service Impact: Momentary interruptions in service for up to 150 Minutes during the maintenance window.

Tasks:

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted on Jan 10, 14:19 GMT
DNS01 ?
Fetching
DNS02 ?
Fetching
DNS03 ?
Fetching
RADIUS01 ?
Fetching
RADIUS02 ?
Fetching
SMTP01 ?
Fetching
SMTP02 ?
Fetching
NetShield ?
Fetching
Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019
Completed - The scheduled maintenance has been completed.
Jan 5, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 00:01 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU32

Service Impact: Momentary interruptions in service for up to 6 Hours during the maintenance window.

Tasks:

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Jan 4, 12:19 GMT
Jan 4, 2019
Completed - The scheduled maintenance has been completed.
Jan 4, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 00:00 GMT
Scheduled - One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO51

Service Impact: Momentary interruptions in service for up to 30 minutes during the maintenance window.

Tasks: In order to implement the new Access Network (ANT) there is a requirement to migrate the Layer 2 and Layer 3 B2B Services onto the ANT Topology

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Dec 11, 16:10 GMT
Jan 3, 2019

No incidents reported.

Jan 2, 2019
Completed - The scheduled maintenance has been completed.
Jan 2, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 17:00 GMT
Scheduled - M12 Solutions and our brands & services Giganet and DBX shall be implementing the usual annual 'Network Freeze' between Friday 21st December 2018 at 17:00 and Wednesday 2nd January 2019 at 09:00.

During this time, no provisioning or change activities shall take place on our core networks to minimise any risk to the network during this particularly busy time period for some of our customers (retail and leisure industries in particular). It's also enforced to ensure suitable resource during a time when annual leave is higher than at other time periods over Christmas and New Year.

Many of our suppliers will be enforcing their own network freezes around this time, and some may start and end theirs before and after ours. We may be impacted during this period with any change requests that our suppliers are involved with.

We shall be continuing to monitor proactively and deal with any core network issues if they arise (hopefully not!), and all customers with a valid 24x7 support agreement for their service(s) will continue to receive the usual critical care support during the festive period.

The only exceptions to the above 'Network Freeze' is if we have to perform any emergency maintenance work. This will be separately advised at the time if this arose.

Any questions to support@m12solutions.co.uk.
Nov 14, 17:29 GMT