Planned Core Engineering Works - ELITE leased lines - 15/07/19
Scheduled Maintenance Report for M12 Solutions and Giganet
The scheduled maintenance has been completed.
Posted Jul 16, 2019 - 04:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 15, 2019 - 21:00 BST
This is one of the final major works required to migrate services across from our previous core Juniper MX router to the new one as part of our core network upgrade (

As such some leased line customers will notice momentary loss of service whilst fibres interconnects are physically moved to the new router and configuration is transferred across.

Affecting: Customers terminating in our THN Datacenter

Service Impact: Momentary interruptions in service for up to 30 Minutes during the maintenance window.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact
Posted Jul 15, 2019 - 09:47 BST
This scheduled maintenance affected: M12 Giganet - Internet Services (Giganet Core - Peering, Giganet Core - MPLS PWANs, Carrier - ELITE/IGNITE (Leased line)).