Planned Carrier Engineering Works - ELITE leased lines -
Scheduled Maintenance Report for M12 Solutions and Giganet
The scheduled maintenance has been completed.
Posted 14 days ago. Jun 13, 2019 - 02:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 15 days ago. Jun 12, 2019 - 22:00 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - GU15,RG24,HP12,PO6,PO3,PO8,PO9,GU14,SO15

Service Impact: Momentary interruptions in service for up to 2 minutes during the maintenance window.

Tasks: Our Carrier is working with their vendor to fix a memory leak within the Traffic Engineering Database process on some of their edge routers. While new software to fix this issue is certifying they have isolated a number of devices that are exhibiting the symptoms of this leak. To prevent unscheduled outages, they are proactively restarting this process. We expect up to 2 swift outages of approximately 5-60 seconds during the window specified above.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact
Posted 21 days ago. Jun 06, 2019 - 09:54 BST
This scheduled maintenance affected: M12 Giganet - Internet Services (Carrier - ELITE/IGNITE (Leased line)).