Planned Carrier Engineering Works - ELITE leased lines
Scheduled for Nov 15, 22:00 GMT  -  Nov 16, 06:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SR1

Service Impact: None

Whilst we do not expect an outage, we send ‘At Risk’ notifications to make you aware of engineering works taking place, and in the unlikely event of an outage, helps provide visibility to support/ service assurance agents that planned works start times correlate with an unexpected outage.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact
Posted Nov 07, 2019 - 15:48 GMT
This scheduled maintenance affects: M12 Giganet - Internet Services (Carrier - ELITE/IGNITE (Leased line)).