One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.
Affecting: Customers in the following postcode districts - RH10, MK5
Date & time of maintenance window: [dd/mm/yy hh:mm - dd/mm/yy hh:mm]
Service Impact: Momentary interruptions in service for up to 20 Seconds during the maintenance window.
This maintenance is for an in service firmware upgrade, this will involve a re-start of network elements, for some of your services as indicated below, the switching could mean a possible brief loss of service due to re convergence for no longer than 20 seconds.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact email@example.com