One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.
Affecting: Customers in the following postcode districts - WC1N
Service Impact: At risk - no outage anticipated
Carrier Engineer will be performing software upgrade at Marylebone exchanges in order to fix some MPLS routing bugs as recommend by our hardware vendor. This will not directly impact your service but please consider this is an At-Risk window as this exchange is on your back-up route.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact firstname.lastname@example.org