We are planning an upgrade on our CityFibre NNI circuits.
These NNIs deliver customer connections onto the Giganet network from the CityFibre national Ethernet and GPON networks.
Affecting: All Giganet CityFibre customers.
Service Impact: Momentary interruptions in service for up to 1hr during the maintenance window.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact firstname.lastname@example.org