We are making some changes to VPLS Services, moving their termination point to a new router in our THN Cluster.
Affecting: Customers with DBX, VPLS, Managed Firewalls
Service Impact: Momentary interruptions in service for up to 10 minutes, per circuit during the maintenance window.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
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