M12 Solutions and our brands & services Giganet and DBX shall be implementing the usual annual 'Network Freeze' between Friday 21st December 2018 at 17:00 and Wednesday 2nd January 2019 at 09:00.
During this time, no provisioning or change activities shall take place on our core networks to minimise any risk to the network during this particularly busy time period for some of our customers (retail and leisure industries in particular). It's also enforced to ensure suitable resource during a time when annual leave is higher than at other time periods over Christmas and New Year.
Many of our suppliers will be enforcing their own network freezes around this time, and some may start and end theirs before and after ours. We may be impacted during this period with any change requests that our suppliers are involved with.
We shall be continuing to monitor proactively and deal with any core network issues if they arise (hopefully not!), and all customers with a valid 24x7 support agreement for their service(s) will continue to receive the usual critical care support during the festive period.
The only exceptions to the above 'Network Freeze' is if we have to perform any emergency maintenance work. This will be separately advised at the time if this arose.
Any questions to firstname.lastname@example.org