One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.
Affecting: Customers in the following postcode districts - SO15, GU15
Service Impact: Momentary interruptions in service for up to 1 minute during the maintenance window.
Tasks: The carrier is working with their vendor to fix a memory leak within the Traffic Engineering Database process on some of their edge routers. While new software to fix this issue is certifying they have isolated a number of devices that are exhibiting the symptoms of this leak. To prevent unscheduled outages, they are proactively restarting this process. We expect up to a swift outage of approximately 5-60 seconds during the window specified above.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact firstname.lastname@example.org