Planned Carrier Engineering Works - ELITE leased lines - 17/03/19
Scheduled Maintenance Report for M12 Solutions and Giganet
The scheduled maintenance has been completed.
Posted 5 months ago. Mar 18, 2019 - 02:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 5 months ago. Mar 17, 2019 - 22:00 GMT
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - SO15, GU15

Service Impact: Momentary interruptions in service for up to 1 minute during the maintenance window.

Tasks: The carrier is working with their vendor to fix a memory leak within the Traffic Engineering Database process on some of their edge routers. While new software to fix this issue is certifying they have isolated a number of devices that are exhibiting the symptoms of this leak. To prevent unscheduled outages, they are proactively restarting this process. We expect up to a swift outage of approximately 5-60 seconds during the window specified above.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact
Posted 5 months ago. Mar 11, 2019 - 22:56 GMT
This scheduled maintenance affected: M12 Giganet - Internet Services (Carrier - ELITE/IGNITE (Leased line)).