Planned Carrier Engineering Works - ELITE leased lines - 03/04/19
Scheduled Maintenance Report for M12 Solutions and Giganet
The scheduled maintenance has been completed.
Posted Apr 04, 2019 - 01:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 03, 2019 - 21:00 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WC1N 3

Date & time of maintenance window: 03/04/19 21:00 - 04/04/19 01:00

Service Impact: At risk - no outage anticipated

Tasks: Our carrier has identified a faulty UPS on their Covent Garden Exchange. An engineer will swap out the faulty UPS and perform a blackout test during the window specified. The work need to be carried as a matter of priority to restore power resilience for the cabinet. Our carrier does not expect any outage but please consider this is an at-risk period.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact
Posted Apr 03, 2019 - 18:03 BST
This scheduled maintenance affected: M12 Giganet - Internet Services (Carrier - ELITE/IGNITE (Leased line)).