Planned Carrier Engineering Works - ELITE leased lines - 03/04/19
Scheduled Maintenance Report for M12 Solutions and Giganet
The scheduled maintenance has been completed.
Posted 20 days ago. Apr 04, 2019 - 01:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 20 days ago. Apr 03, 2019 - 21:00 BST
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - WC1N 3

Date & time of maintenance window: 03/04/19 21:00 - 04/04/19 01:00

Service Impact: At risk - no outage anticipated

Tasks: Our carrier has identified a faulty UPS on their Covent Garden Exchange. An engineer will swap out the faulty UPS and perform a blackout test during the window specified. The work need to be carried as a matter of priority to restore power resilience for the cabinet. Our carrier does not expect any outage but please consider this is an at-risk period.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact
Posted 21 days ago. Apr 03, 2019 - 18:03 BST
This scheduled maintenance affected: M12 Giganet - Internet Services (Carrier - ELITE/IGNITE (Leased line)).