One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.
Affecting: Customers in the following postcode districts - WC1N 3
Date & time of maintenance window: 03/04/19 21:00 - 04/04/19 01:00
Service Impact: At risk - no outage anticipated
Tasks: Our carrier has identified a faulty UPS on their Covent Garden Exchange. An engineer will swap out the faulty UPS and perform a blackout test during the window specified. The work need to be carried as a matter of priority to restore power resilience for the cabinet. Our carrier does not expect any outage but please consider this is an at-risk period.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact firstname.lastname@example.org