Planned Carrier Engineering Works - ELITE leased lines - 29/
Scheduled Maintenance Report for Giganet Status Page
Completed
The scheduled maintenance has been completed.
Posted Nov 30, 2018 - 02:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 29, 2018 - 23:00 GMT
Scheduled
One of our wholesale carriers have announced planned engineering works that will affect some of our ELITE leased line services.

Affecting: Customers in the following postcode districts - M44, KA30, SA73

Service Impact: Momentary interruptions in service for up to 1 Hour during the maintenance window.

Tasks: Following on from the recent issues experienced on the Ethernet/Nokia platform, under the carrier has been advised by their equipment providers to carry out a Network Card replacement urgently to avoid a major service failure.

We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.

For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.

If you have any questions about this notification please contact support@giga.net.uk.
Posted Nov 29, 2018 - 13:19 GMT
This scheduled maintenance affected: Giganet - Broadband and Internet (Carrier - ELITE/IGNITE (Leased line)).