Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 03, 2019 - 22:00 BST
Scheduled
One of our wholesale carriers have announced planned engineering works that will affect our Giganet Local services.
Affecting: Customers with Giganet Local services delivered via the Basingstoke, Winchester and Salisbury exchanges.
Service Impact: Momentary interruptions in service for up to 3 hours during the maintenance window.
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact support@giga.net.uk.
Posted Jul 19, 2019 - 16:21 BST
This scheduled maintenance affected: Giganet - Broadband and Internet (Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)) and Giganet - Data Centres & Points of Presence (Giganet Local - Basingstoke, Giganet Local - Winchester, Giganet Local - Salisbury).