One of our wholesale carriers have announced planned engineering works that will affect our Giganet Local services.
Affecting: Customers with Giganet Local services delivered via the Basingstoke, Winchester and Salisbury exchanges.
Service Impact: Momentary interruptions in service for up to 3 hours during the maintenance window.
We apologise for any inconvenience this planned engineering works causes.
Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
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