The maintenance work is going well, but unfortunately we won't be finishing by 23:30 as originally planned. Our current finish time estimate is by 01:30 if not sooner. We have completed 2 out of 3 tasks.
Our third and final activities are surrounding our broadband based customers and DBX hosted voice customers which is taking longer than previously anticipated.
We thank customer for their patience whilst these works are undertaken and hope to have the works concluded shortly.
Posted Jul 03, 2019 - 23:35 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 03, 2019 - 19:30 BST
Scheduled
We are planning to migrate Broadband (FTTP, FTTC, ADSL) Services to a higher capacity router in our core. We will also introduce this router into our CWDM Ring. We will also move our LONAP Port to this new router.
Service Impact: Momentary interruptions in service for up to 1 hours during the maintenance window.
We apologise for any inconvenience this planned engineering works causes. Planned engineering works are required from time-to-time to ensure that the network remains stable, high-performing and resilient.
For customers with managed auto-failover/backup to a broadband service, or a managed ELITE leased line backup service, or indeed a RO2 resilient connection, your service should automatically failover to the standby service within 90 seconds (BGP hold-timer delay), before failing back upon the completion of the works. If you are unsure about whether you have a managed backup service, or whether this will operate as described for your connection, please contact us.
If you have any questions about this notification please contact support@giga.net.uk.
Posted Jul 01, 2019 - 17:15 BST
This scheduled maintenance affected: Giganet - Broadband and Internet (Giganet Core - Routing, Giganet Core - Broadband (BNG/LNS), Giganet Core - Peering, Giganet Core - MPLS PWANs, Giganet Core - Hosted Firewalls, Carrier - ELITE/IGNITE (Leased line), Carrier - SuperBOLT/SuperBEAM/UltraBEAM/UltraBOLT/Legacy (Broadband)) and Giganet - Data Centres & Points of Presence (Giganet Core - London Docklands (THN)).