All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 Giganet - Internet Services ? Operational
Broadband Services   ? Operational
Ethernet Services   ? Operational
MPLS PWANs   ? Operational
Hosted Firewalls   Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server   ? Operational
DNS02 Recursive Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay Server   ? Operational
Authoritative DNS Servers   ? Operational
M12 Giganet - Data Centres ? Operational
Equinix LD8 (HEX 8/9)   Operational
Digital Realty Meridian Gate   Operational
M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom   ? Operational
M12 DBX - ShoreTel   ? Operational
Wholesale Providers ? Operational
Gamma Broadband   ? Operational
Easynet Broadband/Ethernet   ? Operational
Gamma SIP Trunks   ? Operational
TalkTalk Business SIP Trunks   ? Operational
Horizon Hosted PBX   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone   Operational
Keep21   Operational
M12 Solutions Website   Operational
Network Status Page   Operational
Help Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tasks:
The work is required so the carrier can upgrade their equipment to a newer version of software, which introduces new features, such as increased support of application specific line cards, but also contains a number of bug fixes.

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the GL11 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 7, 10:03 BST
Planned Carrier Engineering Works -23/9/17 Sep 23, 22:00 - Sep 24, 02:00 BST
Tasks:
During the weekend the carriers engineering in conjunction with our vendor reviewed the logs and process debug on the device. They identified a number of non-recoverable bad memory blocks which was the likely cause of a routing process issue. This in turn resulted in a memory leak that required a chassis reboot. While these blocks are not currently marked for use we have decided to take the precaution of replacing the chassis. A new chassis will be pre-configured ready to deploy, as such we do not anticipate an outage exceeding a maximum of 20 minutes. The carrier apologises for any inconvenience this might cause.

Service Impact:
There is a maximum anticipated downtime of 60 minutes, however, 4 hours have been provided to cover any unforeseen issues.

This will only affect customers in the WC1N Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 18, 12:04 BST
Planned Carrier Engineering Works - 26/9/17 Sep 26, 22:00 - Sep 27, 03:00 BST
Tasks:
The carrier is carrying out an essential programme of upgrades within the Ethernet network platform. This involves replacing cards with the latest version of software to provide continued support and stability.

Service Impact:
There is a maximum anticipated downtime of 2 x 20 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the CB4 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 8, 14:36 BST
Planned Carrier Engineering Works - 2/10/17 Oct 2, 22:00 - Oct 3, 04:00 BST
Tasks:

The carrier is carrying out an essential programme of upgrades within the Ethernet network platform. This involves replacing cards with the latest version of software to provide continued support and stability.

Service Impact:
There is a maximum anticipated downtime of 2x20 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SA73, KA30, M44 and PO14 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 21, 10:27 BST
Tasks:
The maintenance is required so that the carrier can complete a software upgrade on their core network.
Service Impact:
There is a maximum anticipated downtime of 60 minutes, however, 7 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SG12 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 7, 10:04 BST
System Metrics Month Week Day
Customer Portal - Keep21
Fetching
Core Apps - DNS01 Recursive Server
Fetching
Core Apps - DNS02 Recursive Server
Fetching
Core Apps - RADIUS01
Fetching
Core Apps - RADIUS02
Fetching
Past Incidents
Sep 21, 2017

No incidents reported today.

Sep 20, 2017
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 BST
Scheduled - Tasks:
The maintenance is required so the carrier can upgrade the software on one of their core network devices.


Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the TA18, BH16 & BH15 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Sep 7, 10:01 BST
Sep 19, 2017
Completed - The scheduled maintenance has been completed.
Sep 19, 03:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 BST
Scheduled - Tasks:
The carrier is carrying out an essential programme of upgrades within the Ethernet network platform. This involves replacing cards with the latest version of software to provide continued support and stability.

Service Impact:
There is a maximum anticipated downtime of 2 x 20 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the RH10, KT15, PO15 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Aug 25, 09:09 BST
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Completed - The scheduled maintenance has been completed.
Sep 14, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 BST
Scheduled - Tasks:
The work is required so the carrier can carry out maintenance within their network to upgrade the software, fan trays, power supply and processor modules.

Service Impact:
There is a maximum anticipated downtime of 2 hours within the outage window, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the GU32 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Jul 27, 10:09 BST
Completed - The scheduled maintenance has been completed.
Sep 14, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 BST
Scheduled - Tasks:

The Carrier is carrying out an essential programme of upgrades within the Ethernet network platform. This involves replacing cards with the latest version of software to provide continued support and stability.

Service Impact:
There is a maximum anticipated downtime of 2 x 20 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the PO14 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Aug 23, 08:52 BST
Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 BST
Scheduled - Tasks:
The carrier is carrying out an essential programme of upgrades within the Ethernet network platform. This involves replacing cards with the latest version of software to provide continued support and stability.
Service Impact:
There is a maximum anticipated downtime of 2x20 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SE1 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Aug 17, 15:17 BST
Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017
Completed - The scheduled maintenance has been completed.
Sep 8, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:00 BST
Scheduled - Tasks:
The maintenance is required so that the carrier can upgrade to a newer version of software on their NGE devices and upgrade the firmware on one line card in each chassis.

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the BH16, SO15 & DT11 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Aug 25, 09:30 BST
Sep 7, 2017

No incidents reported.