All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 Giganet - Internet Services ? Operational
Broadband Services   ? Operational
Ethernet Services   ? Operational
MPLS PWANs   ? Operational
Hosted Firewalls   Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server   ? Operational
DNS02 Recursive Server   ? Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP Relay Server   ? Operational
Authoritative DNS Servers   ? Operational
M12 Giganet - Data Centres ? Operational
Equinix LD8 (HEX 8/9)   Operational
Digital Realty Meridian Gate   Operational
M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom   ? Operational
M12 DBX - ShoreTel   ? Operational
Wholesale Providers ? Operational
Gamma Broadband   ? Operational
Easynet Broadband/Ethernet   ? Operational
Gamma SIP Trunks   ? Operational
TalkTalk Business SIP Trunks   ? Operational
Horizon Hosted PBX   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone   Operational
Keep21   Operational
M12 Solutions Website   Operational
Network Status Page   Operational
Help Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Carrier Engineering Works - 4/10/17 Oct 4, 22:00 - Oct 5, 04:00 GMT
Tasks:

The carrier is carrying out an essential programme of upgrades within the Ethernet network platform. This involves replacing cards with the latest version of software to provide continued support and stability.

Service Impact:
There is a maximum anticipated downtime of 2x20 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SO23 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 22, 00:07 BST
Tasks:

Impact: There will be a loss of service at some point during the time frame stated above whilst the carrier completes the maintenance work.
This work is to urgently repair fibre in Kilmarnock.

Service Impact:
There is a maximum anticipated downtime of 240 minutes, however, 8 hours have been provided to cover any unforeseen issues.

This will only affect customers in the KA10 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Nov 20, 09:13 GMT
Tasks:
The maintenance is required so that the carrier can upgrade the software, processor modules and fan trays on their network device in Horndean.

Service Impact:
There is a maximum anticipated downtime of 60 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the GU32 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Nov 16, 17:55 GMT
System Metrics Month Week Day
Customer Portal - Keep21
Fetching
Core Apps - DNS01 Recursive Server
Fetching
Core Apps - DNS02 Recursive Server
Fetching
Core Apps - RADIUS01
Fetching
Core Apps - RADIUS02
Fetching
Past Incidents
Nov 20, 2017
Completed - The scheduled maintenance has been completed.
Nov 20, 01:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:30 GMT
Scheduled - Tasks:

The carrier's engineer will be performing software upgrade on their MPLS aggregation router in Telehouse North, acx-2.thn1, to fix a software bug. This is a recommendation upgrade from the vendor. During the window they will also working with their vendor adjust the BFD timer to a suitable value. Please expect multiple outages of maximum 20 minutes in total during the window above. We apologise for any inconvenience this might cause.

This will only affect customers in the WC1N Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Nov 9, 09:19 GMT
Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - The data centre have repaired a faulty cross connect which has resolved this incident.

We apologise for the extended outage. A RFO will be distributed to customers following this.
Nov 14, 18:35 GMT
Identified - Unfortunately we have seen this NNI fail again overnight, and continued efforts are being made with the DC to resolve this.
Nov 14, 06:58 GMT
Monitoring - We have observed the NNI has returned to service and customer service has reestablished. We are awaiting feedback from the data centre.
Nov 13, 18:50 GMT
Identified - The fault appears to be with the cross connect within the data centre.

This has been logged with the DC to investigate.
Nov 13, 18:12 GMT
Update - We continue to observe an outage on our Virtual1 Ethernet NNI, and the interface has since flapped up/down a few times.
Escalations with the carrier are ongoing.
We thank customers for their continued patience.
Nov 13, 17:38 GMT
Update - We have chased the carrier for an update as we have heard no news since we logged this with them.
Nov 13, 16:38 GMT
Investigating - We have seen our NNI to Virtual1 fail.

Customers with resilient circuits may notice decreased speeds which may result in packet loss and/or increased latency.

We have logged this with the carrier.

We apologise for any inconvenience.
Nov 13, 15:52 GMT
Nov 13, 2017
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 GMT
Scheduled - Tasks:
The maintenance is required so that the carrier can upgrade the software on one of their Next Generation Edge devices.
Service Impact:
There is a maximum anticipated downtime of 12 minutes within the outage window, however, 6 hours have been provided to cover any unforeseen issues.


This will only affect customers in the RG27 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Oct 26, 00:10 BST
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Completed - The scheduled maintenance has been completed.
Nov 10, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 00:00 GMT
Scheduled - Tasks:
The maintenance is required so that the carrier can upgrade the software on some of their Next Generation Edge devices.

Service Impact:
There is a maximum anticipated downtime of 12 minutes within the outage window, however, 6 hours have been provided to cover any unforeseen issues.
This will only affect customers in the SO15 and BH16 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Oct 26, 00:11 BST
Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.

Nov 6, 2017

No incidents reported.