All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 Giganet - Internet Services ? Operational
Broadband Services ? Operational
Ethernet Services ? Operational
MPLS PWANs ? Operational
Hosted Firewalls Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server ? Operational
DNS02 Recursive Server ? Operational
RADIUS01 Server ? Operational
RADIUS02 Server ? Operational
SMTP Relay Server ? Operational
Authoritative DNS Servers ? Operational
M12 Giganet - Data Centres ? Operational
Equinix LD8 (HEX 8/9) Operational
Digital Realty Meridian Gate Operational
M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom ? Operational
M12 DBX - ShoreTel ? Operational
Wholesale Providers ? Operational
Gamma Broadband ? Operational
Easynet Broadband/Ethernet ? Operational
Gamma SIP Trunks ? Operational
TalkTalk Business SIP Trunks ? Operational
Horizon Hosted PBX ? Operational
Contacting us/ Tools/ Portals Operational
E-mail Operational
Telephone Operational
Keep21 Operational
M12 Solutions Website Operational
Network Status Page Operational
Help Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Customer Portal - Keep21
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Core Apps - DNS01 Recursive Server
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Core Apps - DNS02 Recursive Server
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Core Apps - RADIUS01
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Core Apps - RADIUS02
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Past Incidents
Jul 21, 2017

No incidents reported today.

Jul 20, 2017

No incidents reported.

Jul 19, 2017
Resolved - We successfully migrated all customer VMs to the alternate data centre Virtus Enfield last night.

All customers were notified in advance directly and we have confirmed everything is optimal.

Global Switch 2 now acts as the resilient backup DC to Virtus Enfield - but we still have reports that this Data Centre's power is on utility mains following the issue with their DRUPS systems.

We apologise to customers for any inconvenience this outage has caused, and we trust that the migration will improve the uptime.

An RFO will be released to customers once the issue in Global Switch 2 has been resolved.

At this time, all services are operational and resiliency is available for our DBX & Private Cloud Phone System customers.
Jul 19, 11:50 BST
Monitoring - Power was restored at 16.00 and the Cloud voice infrastructure returned online from 16:14.

Early reports suggest a failure with the data centre's DRUPS system and this may have been bypassed.

We are expecting an RFO and will share once received.

We are actively taking steps to migrate the virtual infrastructure to an alternate data centre.
Customers will be contacted as and when this is scheduled.
Jul 17, 18:55 BST
Investigating - We are currently aware of a power outage affecting the Global Switch 2 data centre. We deliver some of our hosted voice system solutions from this data centre.

Our provider are aware and investigating.

This follows on from last weeks' issue.
We had been actively working on a migration plan to avoid any repeated attempts, however this had not completed in time.

We are sorry for the inconvenience.
Jul 17, 16:01 BST
Jul 18, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017
Resolved - The power at Global Switch 2 has remained online.

An RFO will be published once this is received from the data centre.

We apologise to our Cloud Splicecom, ShoreTel & some of our DBX Managed customers affected.
Clearly, N+1 power should prevent this type of incident ever occurring in such as 'resilient' data centre environment.

Most of our Cloud customers opt for the N+1 data centre capability (Global Switch 2 Primary; Virtus Enfield Secondary); however given this incident lasted around 10 minutes, initiating a full datacentre failover to Virtus Enfield was determined not to be the best move to restore service in the fastest time.

As this is the third such power failure affecting both A+B power feeds in 12 months at Global Switch 2, we shall urgently investigate whether to switch our primary vDC to Virtus Enfield Secondary and retain Global Switch 2 as the resilient offering. We have not been aware of similar power issues affecting Virtus in the same period.

Further updates will be provided to affected customers on an individual basis.
Jul 11, 09:02 BST
Update - We have started to see services come back online.
Jul 10, 14:39 BST
Identified - We have identified this as a power outage at the Global Switch 2 Datacentre.
Jul 10, 14:32 BST
Investigating - We have noticed a power issue that has affected one of our DataCentre Hosting Providers, some customers hosted in this environment will notice an outage on any hosted servers.

We have spoken to the provider and are chasing for regular updates.
Jul 10, 14:31 BST
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 BST
Scheduled - Tasks:
The maintenance is required so that the carrier can perform essential network developments.

Service Impact:
There is a maximum anticipated downtime of 6 minutes within the outage window, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the BR8 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Jun 29, 10:04 BST
Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.

Jul 7, 2017

No incidents reported.