All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 Giganet - Internet Services ? Operational
Broadband Services   ? Operational
Ethernet Services   ? Operational
MPLS PWANs   ? Operational
Hosted Firewalls   Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server   ? Operational
DNS02 Recursive Server   ? Operational
DNS03 Recursive Server   Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP01 Relay Server   ? Operational
SMTP02 Relay Server   Operational
Authoritative DNS Servers   ? Operational
M12 Giganet - Data Centres & Points of Presence ? Operational
London Core - Telehouse North   Operational
London Core - Telehouse East   Operational
London Core - Equinix LD8   Operational
Giganet Local - Basingstoke Exchange   Operational
Giganet Local - Winchester Exchange   Operational
Giganet Local - Salisbury Exchange   Operational
M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom   ? Operational
M12 DBX - ShoreTel   ? Operational
Wholesale Providers ? Operational
Gamma Broadband   ? Operational
Easynet Broadband/Ethernet   ? Operational
Gamma SIP Trunks   ? Operational
TalkTalk Business SIP Trunks   ? Operational
Horizon Hosted PBX   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone   Operational
Keep21   Operational
M12 Solutions Website   Operational
Network Status Page   Operational
Help Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Carrier Engineering Works - 4/10/17 Oct 4, 22:00 - Oct 5, 04:00 BST
Tasks:

The carrier is carrying out an essential programme of upgrades within the Ethernet network platform. This involves replacing cards with the latest version of software to provide continued support and stability.

Service Impact:
There is a maximum anticipated downtime of 2x20 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SO23 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 22, 00:07 BST
Tasks:
The maintenance is required so that the carrier can replace the SSD storage devices that are being used with some of their core network devices.

Service Impact:
There is a maximum anticipated downtime of 30 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the TA18 & BH15 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Apr 13, 09:38 BST
Tasks:
Carrier Maintenance
Service Impact:
There is a maximum anticipated downtime of 30 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the BA5 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Apr 19, 08:56 BST
Tasks:
The maintenance is required so that the carrier can upgrade storage on their core network.

Service Impact:
There is a maximum anticipated downtime of 30 minutes within the outage window, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the B49 & GL11 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Apr 19, 08:54 BST
Tasks: Essential carrier network maintenance is required within their Ethernet Network Platform to include Software/ Hardware upgrade and replacing end of life equipment, this will introduce new features, such as increased support of application & specific line cards.

Service Impact:
There is a maximum anticipated downtime of 4 Hours, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the following postcodes:

PO7
GU34
PL9
SO41
SO51
DT9
RH6
GU34
SS17
PO8
RH16
BR8

We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Apr 9, 14:32 BST
Customer Portal - Keep21
Fetching
DNS01 Recursive Server
Fetching
DNS02 Recursive Server
Fetching
DNS03 Recursive Server
Fetching
Core Apps - RADIUS01
Fetching
Core Apps - RADIUS02
Fetching
Past Incidents
Apr 20, 2018

No incidents reported today.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:04 BST
Scheduled - Overview of Work: Essential Network maintenance required for upgrade to a newer version of software, which introduces new features, such as increased support of application specific line cards, but also contains a number of bug fixes.

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the following postcodes:

GU34
PL9
SO41
PO7
SO51
DT9
SP7
RH6
SS17
PO8
RH16
BR8

We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Apr 6, 09:12 BST
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:04 BST
Scheduled - TTasks:

The maintenance is required so that the carrier can upgrade the software running on their Juniper provider edge router in Telecity LOH.


Service Impact:

There is a maximum anticipated downtime of 2 hours and 30 minutes within the outage window, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the TA18, SO15, BH15, B49, GL11 & RG27 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Mar 29, 09:09 BST
Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Completed - The scheduled maintenance has been completed.
Apr 13, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:01 BST
Scheduled - We are expecting one of our 3 Transit providers to perform a software upgrade on their equipment.

This will not cause an outage for the duration, but possibly around 90 Seconds whilst BGP Sessions time out. Any traffic routing via a different IX or Transit will remain unaffected.

Kind Regards

Networks Team
Apr 9, 09:18 BST
Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018

No incidents reported.