M12 Solutions, Giganet & DBX Status Page
All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom   ? Operational
M12 DBX - ShoreTel   ? Operational
M12 Giganet - Internet Services ? Operational
Broadband Services   ? Operational
Ethernet Services   ? Operational
MPLS PWANs   ? Operational
Hosted Firewalls   Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server   ? Operational
DNS02 Recursive Server   ? Operational
DNS03 Recursive Server   Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP01 Relay Server   ? Operational
SMTP02 Relay Server   Operational
Authoritative DNS Servers   ? Operational
M12 Giganet - Data Centres & Points of Presence ? Operational
Giganet Core - Telehouse North   Operational
Giganet Core - Telehouse East   Operational
Giganet Core - Equinix LD8   Operational
Giganet Local - Basingstoke Exchange   Operational
Giganet Local - Winchester Exchange   Operational
Giganet Local - Salisbury Exchange   Operational
Wholesale Providers ? Operational
Gamma Broadband   ? Operational
Easynet Broadband/Ethernet   ? Operational
Gamma SIP Trunks   ? Operational
TalkTalk Business SIP Trunks   ? Operational
Horizon Hosted PBX   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone   Operational
M12 Solutions - Website   Operational
Giganet - Website   ? Operational
Giganet - Partner Portal   ? Operational
Network Status Page   Operational
Help Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SS17 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 14, 12:10 BST
Service Impact:
There is a maximum anticipated downtime of 12 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the PO7 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 13, 09:32 BST
Tasks: NGE software upgrade

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the BR8 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 20, 10:20 BST
Tasks: NGE Software update

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the RH6 & RH16 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 20, 14:56 BST
Customer Portal - Keep21
Fetching
DNS01 Recursive Server
Fetching
DNS02 Recursive Server
Fetching
DNS03 Recursive Server
Fetching
Core Apps - RADIUS01
Fetching
Core Apps - RADIUS02
Fetching
Past Incidents
Sep 20, 2018
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 BST
Scheduled - Service Impact:
There is a maximum anticipated downtime of 0 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SG12, PO15, RH15 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Sep 13, 09:18 BST
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 BST
Scheduled - Service Impact:
There is a maximum anticipated downtime of 24 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SO51 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Sep 7, 12:08 BST
Sep 19, 2018

No incidents reported.

Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:01 BST
Scheduled - Service Impact:
There is a maximum anticipated downtime of 24 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SO51 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Sep 7, 12:07 BST
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 BST
Scheduled - Tasks:
NGE Software Upgrade

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the PL9 & PL4 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Aug 31, 16:33 BST
Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 01:00 BST
Scheduled - Tasks:
NGE software upgrade

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the BR8 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Aug 30, 09:38 BST
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 BST
Scheduled - Tasks:

Service Impact:
There is a maximum anticipated downtime of 30 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the TA18 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Aug 24, 18:44 BST