All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 Giganet - Internet Services ? Operational
Broadband Services   ? Operational
Ethernet Services   ? Operational
MPLS PWANs   ? Operational
Hosted Firewalls   Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server   ? Operational
DNS02 Recursive Server   ? Operational
DNS03 Recursive Server   Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP01 Relay Server   ? Operational
SMTP02 Relay Server   Operational
Authoritative DNS Servers   ? Operational
M12 Giganet - Data Centres & Points of Presence ? Operational
London Core - Telehouse North   Operational
London Core - Telehouse East   Operational
London Core - Equinix LD8   Operational
Giganet Local - Basingstoke Exchange   Operational
Giganet Local - Winchester Exchange   Operational
Giganet Local - Salisbury Exchange   Operational
M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom   ? Operational
M12 DBX - ShoreTel   ? Operational
Wholesale Providers ? Operational
Gamma Broadband   ? Operational
Easynet Broadband/Ethernet   ? Operational
Gamma SIP Trunks   ? Operational
TalkTalk Business SIP Trunks   ? Operational
Horizon Hosted PBX   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone   Operational
Keep21   Operational
M12 Solutions Website   Operational
Network Status Page   Operational
Help Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tasks:

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the PL4 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Jun 28, 10:21 BST
Service Impact:
There is a maximum anticipated downtime of 30 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the RH6 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Jul 12, 11:01 BST
Customer Portal - Keep21
Fetching
DNS01 Recursive Server
Fetching
DNS02 Recursive Server
Fetching
DNS03 Recursive Server
Fetching
Core Apps - RADIUS01
Fetching
Core Apps - RADIUS02
Fetching
Past Incidents
Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 BST
Scheduled - Tasks:
The carrier is performing essential firmware upgrades on our estate.
Service Impact:
There is a maximum anticipated downtime of 2 x 20 minutes, however, 7 hours have been provided to cover any unforeseen issues.

This will only affect DSL and FTTC Services.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Jul 3, 09:36 BST
Jul 15, 2018
Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 BST
Scheduled - Tasks:

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the RH6 & GU34 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Jun 28, 10:23 BST
Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:00 BST
Scheduled - Service Impact:
There is a maximum anticipated downtime of 60 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the DT9 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Jul 2, 09:02 BST
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 BST
Scheduled - Tasks:
Essential network maintenance is required within the carriers Ethernet Network Platform including swapping out of End of Life hardware and upgrade of network elements.

Service Impact:
There is a maximum anticipated downtime of 4 hours, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SA73, KA30 & M44 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Jun 18, 11:05 BST
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Completed - The scheduled maintenance has been completed.
Jul 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:01 BST
Scheduled - Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 5 hours have been provided to cover any unforeseen issues.

This will only affect customers in the PO8, PO33, PO7, BH16, SO51, SO41 & GU34 Postcodes.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Jun 25, 09:24 BST
Jul 5, 2018

No incidents reported.

Jul 4, 2018
Completed - The scheduled maintenance has been completed.
Jul 4, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 00:00 BST
Scheduled - Tasks:

Service Impact:
There is a maximum anticipated downtime of 26 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the PL4 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Jun 21, 10:41 BST
Jul 3, 2018
Completed - The scheduled maintenance has been completed.
Jul 3, 02:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:45 BST
Scheduled - During this time we will be patching our VMWARE, and associated Machines, whilst we anticipate no downtime for services, hosted DBX Systems, as well as public servers should be considered "At Risk" for the duration.

If you have any questions please contact us via support@m12solutions.co.uk

Kind Regards

M12 Infrastructure Team.
Jul 2, 22:38 BST