All Systems Operational

About This Site

At M12 Solutions, transparency is one of our core values. Our mission is to deliver premium business communication & connectivity services securely and reliably, and on this page you will find details on how we're doing.

If you have any questions not answered here, please contact us at support@m12solutions.co.uk.

M12 Giganet - Internet Services ? Operational
Broadband Services   ? Operational
Ethernet Services   ? Operational
MPLS PWANs   ? Operational
Hosted Firewalls   Operational
M12 Giganet - Core Applications ? Operational
DNS01 Recursive Server   ? Operational
DNS02 Recursive Server   ? Operational
DNS03 Recursive Server   Operational
RADIUS01 Server   ? Operational
RADIUS02 Server   ? Operational
SMTP01 Relay Server   ? Operational
SMTP02 Relay Server   Operational
Authoritative DNS Servers   ? Operational
M12 Giganet - Data Centres & Points of Presence ? Operational
Telehouse North   Operational
Telehouse East   Operational
Equinix LD8   Operational
Openreach - Basingstoke   Operational
Openreach - Winchester   Operational
M12 DBX - Voice Services ? Operational
M12 DBX - SpliceCom   ? Operational
M12 DBX - ShoreTel   ? Operational
Wholesale Providers ? Operational
Gamma Broadband   ? Operational
Easynet Broadband/Ethernet   ? Operational
Gamma SIP Trunks   ? Operational
TalkTalk Business SIP Trunks   ? Operational
Horizon Hosted PBX   ? Operational
Contacting us/ Tools/ Portals Operational
E-mail   Operational
Telephone   Operational
Keep21   Operational
M12 Solutions Website   Operational
Network Status Page   Operational
Help Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Carrier Engineering Works - 4/10/17 Oct 4, 22:00 - Oct 5, 04:00 GMT
Tasks:

The carrier is carrying out an essential programme of upgrades within the Ethernet network platform. This involves replacing cards with the latest version of software to provide continued support and stability.

Service Impact:
There is a maximum anticipated downtime of 2x20 minutes, however, 6 hours have been provided to cover any unforeseen issues.

This will only affect customers in the SO23 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Posted on Sep 22, 00:07 BST
System Metrics Month Week Day
Customer Portal - Keep21
Fetching
DNS01 Recursive Server
Fetching
DNS02 Recursive Server
Fetching
DNS03 Recursive Server
Fetching
Core Apps - RADIUS01
Fetching
Core Apps - RADIUS02
Fetching
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018
Completed - The scheduled maintenance has been completed.
Jan 18, 23:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 GMT
Scheduled - Due to some recent instability issues, our supplier needs to make some changes to routing to certain Virtual Machines this coming Thursday after 22:00.

As there is a resilient circuit for these VM's we expect this to cause no downtime for services, however for the duration servers should be considered "At Risk"

If you have further questions please get in touch with us at support@m12solutions.co.uk

Kind Regards

Infrastructure Team
Jan 15, 12:18 GMT
Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Completed - The scheduled maintenance has been completed.
Jan 10, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 GMT
Scheduled - Tasks:

Currently, the NGE (Next Generation Edge) devices in TalkTalk's network are running a version of software which has it's limitations with regards to the support of certain hardware which are used for subscriber termination. Since this software was deployed in 2016, they have discovered a number of bugs, some of which cause our customers some downtime.

They therefore have a need to upgrade to a newer version of software, which introduces new features, such as increased support of application specific line cards, but also contains a number of bug fixes.

Service Impact:
There is a maximum anticipated downtime of 150 minutes, however, 4 hours have been provided to cover any unforeseen issues.

This will only affect customers in the RH6 Postcode.
We apologise for any inconvenience caused. If you have any questions about this notification please contact support@m12solutions.co.uk.
Dec 29, 12:05 GMT
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.